Help Desk Support
Hardware, software, and OS issues resolved with empathy and precision.
Available · Help Desk roles
Hi, I'm Rodney —
I keep your systems
running smoothly.
Entry-level IT Support Specialist with a DevOps foundation and the composure of a fine-dining service floor. I troubleshoot fast, communicate clearly, and treat every ticket like a real person is on the other end.
- Windows · Linux · macOS
- Networking & Active Directory
- Calm under pressure
- User-first communication
500+Lab hours completed
99%POS uptime
24/7Calm under fire
Online · SoCal
500+
Lab Hours
Completed
ABCD
Trusted Service
5.0 reviews
Windows Server
Active Directory
TCP/IP · DNS · DHCP
PowerShell
VMware
Linux
Jira
Windows Server
Active Directory
TCP/IP · DNS · DHCP
PowerShell
VMware
Linux
Jira
Services
Expertise Service! Let's check it out
Friendly, fast, and reliable IT support — from desktop diagnostics to network recovery and end-user training.
Network & Recovery
Wi-Fi, DNS, DHCP, VPN, and full system recovery using WinRE & CLI tools.
Systems & AD
Active Directory, Windows Server, and virtualization labs maintained.
About Me
Designing Solutions,
Not Just Tickets
I bring the calm of a fine-dining service floor to the help desk — with a technical foundation in Windows Server, Active Directory, networking, and Linux.
99%POS Uptime — Mona Lisa Cucina
90%Same-day Resolution Rate