Operating Systems
- Windows 10 / 11
- Windows Server 2019 / 2022 / 2025
- macOS
- Ubuntu
- CentOS
- Kali Linux
Skills
A toolkit built for real environments.
Hands-on experience with the platforms, protocols, and tools that keep modern offices and small businesses running.
Networking
- TCP/IP
- DNS
- DHCP
- VPN
- NAT
- Firewall troubleshooting
- SOHO routers / switches
- Wireless configuration
Systems & Tools
- Active Directory (user/group mgmt)
- VMware
- VirtualBox
- PowerShell
- RDP / VNC / SSH (PuTTY)
- Jira
- Spiceworks
Hardware & Support
- Desktop & laptop diagnostics
- POS systems & peripherals
- Printers & scanners
- Imaging & deployment
- Component-level repair
DevOps Foundations
- Bash & shell scripting
- Git & GitHub
- Linux administration
- CI/CD concepts
- Containers (intro)
Soft Skills
- Customer service
- Documentation
- End-user training
- Incident management
- De-escalation