Mona Lisa Cucina

• Maintained 99% POS uptime across multiple stations through proactive maintenance and rapid recovery.
• Resolved 90% of technical and operational issues same-day, minimizing downtime during peak service.
• Authored SOPs and onboarding guides used for staff training and incident response.
• Improved workflows and enrollment rates by streamlining systems and communication channels.

Del Frisco's Grill

• Mastered enterprise POS workflows; trained peers on shortcuts and error recovery.
• Workflow optimization between front-of-house and kitchen reduced average ticket time.
• De-escalated customer concerns under pressure — translating directly to user-support scenarios.

Julep Cast Iron Grill

• Delivered consistent service in a high-volume environment with multiple POS systems.

Bar One by Il Barone

• Built foundational customer service and operational coordination skills.