About
From service floor to service desk.
I'm an IT Support Specialist who learned operations the hard way — under fluorescent lights at 9 PM on a Saturday rush. That foundation now powers a calm, methodical approach to incident management and end-user support.
My career started in hospitality, leading floor operations and managing POS systems for busy restaurants. That world taught me three things that translate directly to IT Support: things break at the worst possible time, users need empathy before answers, and documentation is what scales a team.
After completing a DevOps bootcamp, I rebuilt my technical foundation around networking, Windows Server, Active Directory, virtualization, and command-line troubleshooting. Today I focus on Help Desk and Tier-1/Tier-2 support roles, with a clear growth path toward Linux and System Administration.
"Technical support is 50% solving the problem and 50% ensuring the person behind the machine feels supported."
— My core philosophy
Core Strengths
What I bring to the team.
High-Pressure Problem Solving
Years of fast-paced restaurant service translate into composure when systems fail and tickets stack up.
Technical Communication
Translate complex technical issues into plain language so end users understand what happened — and what's next.
Incident De-escalation
Bring calm to frustrated users while diagnosing root causes — every interaction is a chance to rebuild trust.
Adaptability & Triage
Comfortable juggling priorities, escalating intelligently, and switching context without losing accuracy.
User-First Documentation
Build SOPs and knowledge-base articles that real humans actually use — not jargon-heavy wikis.